Contact Leonida Tours: Reach a Real Person in Miami

We are a small team and we answer our own messages. That means you get a reply from someone who can actually change your booking, and it also means we are sometimes on a boat. Phone and WhatsApp are the fastest; the reservation form on our home page is the most complete, because it tells us your date, your group size and where you are staying in one go.

How to reach us

Outside those hours, WhatsApp still reaches us and we usually reply the next morning. We do not publish a street address or a mailbox: everything starts here, and pickup points are sent with your booking rather than printed here.

Where we pick you up

We collect guests across the greater Miami area, and pickup is included in the price on the city tour, the boat day, the Everglades trip and the Keys drive.

• South Beach and Miami Beach: hotel lobby, the kerb outside your building, or the nearest landmark you agree with us.
• Brickell and Downtown: lobby pickup, including condo and apartment buildings, with the loading point named in your confirmation.
• Coral Gables, Coconut Grove and Key Biscayne: on request, usually on the way in, at no extra cost.
• Hialeah, Doral and Aventura: included on the city route, and on the Everglades and Keys trips for guests who ask when they book.
• Airport: available for groups. Send us your flight number and we will time the pickup to the landing.
• Somewhere else in Miami-Dade or Broward: ask. We will say yes or no honestly.

Your exact pickup point is sent with your booking confirmation, together with the driver's name and a WhatsApp thread for that booking. It is not published on this site, and that is deliberate.

What happens after you get in touch

1. Within a few hours: you get a reply from a person, with availability and a link to reserve.
2. At confirmation: we send your date, time, the exact pickup point for your address, and a WhatsApp thread for that booking.
3. 24 hours before: you get a reminder with the pickup point, what to bring, and the weather forecast.
4. After the tour: you get a thank-you and an honest request for a review, if you want to leave one.

Groups, private bookings and accessibility

• Groups of six or more: message rather than call, and we can arrange a private departure on most routes for groups of eight or more.
• Wheelchair access: the city tour minibus has a ramp and can carry two wheelchairs. Tell us when you book so we send the accessible vehicle rather than a standard one.
• Children and infants: under-fives cannot do the airboat. Tell us ages when booking and we will route you to the right tour.
• Dietary needs: the Keys trip includes lunch, so tell us what you need and we will pass it to the restaurant.
• Walking difficulty: the city tour has a walking component of roughly two miles with frequent stops. We can shorten it on request.

Before you book, the questions we get

Can we take a walk-in?

Yes, if there is a seat. Some departures take walk-ups up to 30 minutes before departure, and the bus tours are the easiest to join on the day. The boat tours sell out first.

How far in advance should we book?

A few days is normally fine for the city tour. For the boat, the Keys trip and anything in November or December, book a week or more out. For groups of ten or more, two weeks is sensible.

Do you run tours on holidays?

Every day of the year, including Thanksgiving, Christmas and New Year's Eve. On New Year's Eve the sunset departure leaves at 4pm instead of 6:30pm so that you are back for the fireworks, and it sells out weeks ahead.

What if our flight is delayed?

Tell us as soon as you know. We hold the tour for 20 minutes past departure without a fee, and if you cannot make it at all we move you to another date at no charge.

Do you pick up from the airport?

We can, for a fee, for groups. Miami International is 20 to 45 minutes from the beach depending on traffic, and airport waiting time makes a shared pickup slow, so for individuals the taxi is faster and cheaper.

Why there is no address on this page

Two reasons, both practical. First, we move: the operators we work with run their routes out of depots, marinas and hangars across the county, so a single street address would be a fiction dressed up as a fact. Second, an address printed on every page is an address that ends up on a spam list, a screenshot and somebody's doorstep. So the exact pickup point travels with your booking instead, where it is useful and where it is private.