Cancellation and Rescheduling Policy: Free Up to 24 Hours Before

We do not take a deposit on any tour, which means the default position is that you have not paid for anything until the day before. Here is the whole policy in plain terms.

Free cancellation

Cancel up to 24 hours before departure and you pay nothing. There is no deposit, no admin fee and no cancellation charge on any tour we run. Do it by replying to your confirmation email or calling the number on it.

You do not need a reason and you do not need to justify it. Most cancellations are a flight change or a sick child, and neither is our business.

Inside 24 hours

Moving your date

Rescheduling is free, any number of times, including inside 24 hours, subject to availability. Email is best, because it gives us a record of what we agreed.

What we will not do is hold a seat indefinitely without a date attached. If you need to move a booking more than 30 days out, we will ask you for a rough date so we can release the seat to someone else.

Weather cancellations

South Florida has serious weather and we do not run tours into it. The rules are deliberately simple and deliberately generous.

• Boat tours do not leave the marina if a thunderstorm is within range or the wind is above the limit for the vessel. We cancel and refund in full, and we tell you by 8am on the day.
• City tours run in almost all weather. We will shorten the walk and keep you on the bus if there is a downpour, and we only cancel if the weather is genuinely unsafe.
• Everglades and Keys tours run in most weather but can be delayed on the highway. If a delay means you will miss the boat or the booked restaurant, we adjust the day and tell you what changed.

If we cancel and you have already booked flights or a hotel around the tour, tell us and we will help you sort out what can be moved. It is our mess when we cancel, and we will say so plainly.

Tours you did not enjoy

If a tour did not work for you, tell us within 48 hours and we will look at it properly.

• If we got something wrong, such as a broken air-conditioning system or a guide who could not be heard on a windy day, we will refund the tour.
• If the weather was poor and we ran it anyway, that is on us and we will refund it.
• If you simply did not enjoy the route, that is a legitimate answer and we will still look at it, but we are not obliged to refund a tour that ran as described.

No-shows

If you do not arrive and do not call, the seat is lost and there is no refund. We do not wait. The vehicle schedule and the boat bookings are committed, and the guide moves on.

If you cannot reach us because your phone is dead, and you were in the pickup area, we will make a reasonable attempt to find you. If we cannot, the outcome is the same as a no-show.

Groups and private bookings

Groups of eight or more on a private departure follow a written quote, and the cancellation terms are on that quote. They are more flexible than the published policy, because a group booking is planned weeks ahead.

For groups of eight or more, a 50% deposit is taken to hold the vehicle and, where relevant, the boat charter. That deposit is fully refundable up to 7 days before the date and transferable once to a new date.

How to cancel

Reply to your confirmation email, or call +1 (305) 555-0148. Either works, and either gives us the booking reference we need to find your reservation. You will get a cancellation confirmation by email within a few hours, and the refund follows the payment method it came from.